Lilac Cotton Polo T-shirt for Women| Urbanezy

At Urbanezy, we ensure fast and secure delivery of your orders. Free shipping is available on all prepaid orders. Order processing takes 1-2 business days, and delivery usually takes 5-7 business days. Once shipped, you will receive a tracking number to monitor your order.

You can return or exchange your product within 15 days of purchase. Exchanges are available for size, color, or design, while products purchased under bundles or offers are eligible for size exchange only. Single products are eligible for return, and prepaid orders will be refunded within 48 hours after we receive the product. For COD orders, customers can share their bank details for a refund or choose store credit. Please ensure the product is unused, with tags intact and in its original packaging. To know the complete process, visit our Returns & Exchanges Portal available on the menu or homepage.

For more details, please check our Return and exchange.

At Urbanezy, we want you to love your purchase. If something isn’t right, you can choose to return or exchange your product within 15 days of purchase.

Eligibility

• Exchanges:

  • Available for size, design, or color changes.

  • If the product was purchased under an offer or bundle (e.g., Buy 2 for ₹999), then only size exchange is allowed.

• Returns:

  • Eligible for single product purchases.

  • A full refund will be initiated within 48 hours of receiving the returned product (only if payment method was prepaid).

  • If payment was made via COD, customers may:

    • Share their bank details via email for refund transfer, OR

    • Choose a store credit option.

• Conditions:

  • Products must be unused, with tags intact, and in the original packaging.

  • All products are eligible for return/exchange, but special conditions apply on sale items and bundle offers.

Process

1. Step 1: Email us at customer.urbanezy@gmail.com within 15 days of purchase.

   • If there is any issue with size or product quality, please attach clear images of the product in your email. This helps us resolve your concern quickly.

2. Step 2: Our team will respond within 24 hours with next steps.

3. Step 3: Once approved, ship the product back as per instructions shared.

4. Step 4: Processing time for returns/exchanges is 4–5 business days after receiving the product.

5. Step 5: Updates will be shared via the same email thread and delivery updates via WhatsApp.

Important Notes

• Refunds are only processed for prepaid orders. COD orders are eligible for bank transfer or store credit.

• Store credit will be valid for future purchases and shared with you via email.

• Urbanezy reserves the right to refuse returns if the product does not meet the above conditions.

For any assistance, reach us at:
📧 customer.urbanezy@gmail.com
📱 Delivery updates will also be shared via WhatsApp for your convenience.

SHOP WITH CONFIDENCE

All our products are superior in quality and will meet all your expectations. Our quality guidelines are tailored to ensure that you recieve a high quality product. Our quality team and warehouse checks the products to ensure:

• Good quality fabric
• Perfect finish
• Stain-free garments

• Machine wash with similar colors
• Use mild detergent only
• Do not bleach or soak
• Tumble dry on low or line dry in shade
• Iron on low heat or only if needed
• Do not iron on graphic print, or embroidery
• For best fit, wash once before first wear (natural cotton may shrink slightly)

💡 Tip: Cotton breathes best when air-dried—perfect for hot and humid Indian weather.